Terms and Conditions
Effective Date: 02/01/2025
Welcome to Furbaby-Fashions. By accessing or using our website www.furbaby-fashions.com , you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our Website.
1. Use of Our Website
By using our Website, you agree that:
- You are at least 18 years old or have parental/guardian consent.
- You will use the Website only for lawful purposes.
- You will not attempt to harm, hack, or disrupt the Website.
2. Account Registration
To access certain features, you may need to create an account. You agree to:
- Provide accurate and up-to-date information.
- Keep your login details secure and notify us of unauthorized use.
- Be responsible for all activity on your account.
3. Orders and Payments
- Prices are listed in United States Dollar and may change without notice.
- We accept methods of payment include:
- Credit Cards
- Debit Cards
- Orders are processed upon payment confirmation.
- We reserve the right to cancel or refuse any order at our discretion.
4. Shipping and Delivery
- We ship within the United States. Shipping fees and delivery times vary.
- We are not responsible for delays caused by third-party carriers.
- International orders may be subject to customs duties and taxes, which are the buyers responsibility.
5. Returns and Refunds
- Returns are accepted within 20 days of delivery if the item is unused and in original packaging.
- Personalized or custom pet clothing items are non-refundable.
- Clearance and final sale items cannot be returned.
- To request a return, contact [Your Customer Service Email].
6. Custom Pet Clothing Orders
- Customers can provide pet measurements for custom clothing.
- It is the customers responsibility to ensure accurate measurements.
- Custom orders may take additional processing time, which will be communicated at checkout.
- Due to the personalized nature of these items, refunds or exchanges are not available unless there is a manufacturing defect.
7. Product Warranties
- Some pet products may come with manufacturer warranties. Please check the product description for details.
- We do not offer warranties on wear-and-tear damage caused by pets.
- If a product arrives damaged or defective, please contact us within 2 days for a replacement or refund.
8. Loyalty Program
- Customers can earn reward points on eligible purchases through our loyalty program.
- Points can be redeemed for discounts on future purchases.
- Loyalty points have no cash value and are non-transferable.
- We reserve the right to modify or terminate the program at any time.
9. Product Descriptions
We strive for accuracy, but we do not guarantee that product descriptions, pricing, or images are error-free. If you receive a product that does not match the description, you may request a return per our policy.
10. Intellectual Property
All content on this Website, including text, images, logos, and designs, is owned by or licensed to Furbaby-Fashions. You may not use, reproduce, or distribute our content without permission.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content, policies, or practices.
12. Limitation of Liability
• We are not liable for any direct, indirect, or incidental damages resulting from your use of our Website or products.
• We do not guarantee uninterrupted or error-free operation of the Website.
13. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with the updated effective date. Your continued use of the Website after changes indicates your acceptance.
14. Contact Us
For any questions, contact us at:
Furbaby-Fashions
2340 Mount Vernon Ave.
Export Pa, 15632
Return and Refund Policy
Effective Date: 02/01/2025
At Furbaby-Fashions, we want you and your pet to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in its original packaging.
- Returns must be initiated within [Number] days of receiving your order.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Custom or Personalized Pet Clothing (e.g., items made to your pet’s measurements, embroidered products).
- Final Sale or Clearance Items (marked as non-returnable at checkout).
- Opened Pet Treats or Grooming Products (for hygiene and safety reasons).
- Gift Cards and Digital Products.
2. Return Process
- To initiate a return, follow these steps:
- Contact Us: Email us at [Your Customer Service Email] with your order number and reason for return.
- Return Authorization: If eligible, we will provide return instructions, including the return shipping address.
- Return Shipping Label:
- If the return is due to a defect or error on our part, we will provide a prepaid shipping label.
- If the return is due to personal preference (e.g., size issue, changed mind), the customer is responsible for return shipping costs. We recommend using a trackable shipping service.
Inspection & Refund Processing: Once received, we will inspect the item. If approved, your refund will be processed within [Number] business days.
3. Refunds & Processing
- Approved Refunds: Refunds are issued to the original payment method. Processing time may vary depending on your bank.
- Store Credit Option: Instead of a refund, customers may choose store credit, which can be used on future purchases.
- Loyalty Program Refunds: If you used loyalty points on a purchase that is refunded, the points will be reinstated to your account.
- Rejected Returns: If an item is returned in non-original condition, we may decline the refund and return the item at your expense.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
We offer exchanges for:
- Incorrectly shipped items.
- Damaged or defective products (must be reported within [Number] days of receipt).
- If the exact item is unavailable, we may offer store credit or a replacement of equal value.
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within [Number] days of delivery with photos of the issue.
- We will replace the item or issue a full refund, including shipping costs.
6. Cancellations
- Orders can be canceled within [Number] hours of purchase if they have not yet been processed.
- Custom or personalized orders cannot be canceled once production has started.
7. Contact Us
If you have any questions about our return and refund policy, please reach out to us:
Furbaby-Fashions
2340 Mount Vernon Ave.
Export, Pa 15632
Furbaby - Fashions
2340 Mount Vernon Ave.Export, PA 15632
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